Online User Manual:  R5000-HD DVR


Troubleshooting

Failed Transfers
"Failed Transfers" indicates USB data that either never was presented or never got consumed. The previous is much more likely to occur. When in the record mode, the R5000-HD is constantly making requests for USB data. If data doesn't exist, such as a when there is a reception drop-out, the transfer eventually fails since we can't wait forever. The other situation is much more serious and indicates a very slow system or low system resources. In this case the data is presented but was not consumed in time.

Failed transfers are not necessary a sign of any problem and are likely to occur sooner or later. When using the PVR, for instance, the situation may arise whereby a recording is started but the receiver has yet to tune-in the channel (even though there is a built-in start delay). At some point you will also experience a reception drop-out during the recording process that is long enough in duration to cause a failure. A large number of failures is also not of concern since data requests are made in clusters of 256 at a time. So, if satellite reception is lost for a second or two, you will probably see at least 256 failures.

For convenience, the number of failures is notated in the record log. This way you can know that you should examine that particular recording for a problem.

Remuxer Errors
Occasionally reception drop-outs or glitches may cause corrupt data to get passed along to the re-multiplexer (remuxer). It is possible for this corrupted or missing data to throw the remuxer into a situation that it cannot understand or recover from. In the event that this happen, the remuxer will have to re-start. The stream will be continuous and playable but will have a glitch or momentary freeze at that point. If there is no data (complete drop-out) for a period of 30 seconds or more, the current file is closed and a new one is started with an incremented filename. The maximum number of times a new file will be started is 5. After that it is assumed you completely lost the signal and the recording is abandoned.

Remuxer re-starts are noted in the remuxer log (if enabled) and they are time-stamped so you can know where in the stream there is a potential glitch or drop-out.