Online User Manual:  R5000-HD DVR


Troubleshooting:
Recording Glitches
Other than USB connectivity issues, users are most often concerned with glitches in their recorded files. Most often it has been found that the glitches in a particular recording are due to reception errors. There are various levels to error correction and concealment that occur before a signal actually drops out on the screen. A great number of errors are actually corrected inside the STB using complex mathematical relationships that can restore missing or corrupted data to its exact original bit pattern. The next level is called "error concealment" and it happens inside the receiver's decoder chip. Some errors can not be corrected, so rather than having blank data and a possible drop-out, the decoder can conceal it, visually making it look like nothing ever went wrong. The most common way this is done is by repeating or interpolating data. The decoders inside the receiver are amongst the best around at error concealment, and with good reason -they are dealing with a highly error-prone transmission medium.

So, where does this leave us? The R5000-HD captures data before it enters the decoder and encapsulates it into a transport stream to be played on a different decoder at another time. This decoder may or may not be (chances are it is not) as good at error concealment as the one inside your STB. This explains why it maybe possible to see glitches in the recording that weren't present when you watched it originally.

A useful way to check for glitches and drop-outs in the source material is to simultaneously make an analog VHS tape recording along with the R5000-HD. Make sure to have the SD output activated on your receiver. Now, watch the HD recording and note the times where there is any kind of glitch or problem. Also, if the R5000-HD reports a remuxer re-start, note that point as well. Go to those areas on the VHS and look for any signs of a glitch or reception drop-out. A reception drop-out results in a temporary halt of any data  transfer and will almost always force the remuxer re-start if long enough. Often you can trace what looks like a pretty bad glitch in the digital recording to only a very minor and subtle disruption on the VHS tape. You may have to go frame by frame to even see it. This is the superior error concealment of the receiver's decoder at work. Other times the two glitches appear identical indicating a transmission error.